Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

National Insurance Helpline - Family support services


What we do

The helpline provides advice to young people between 16 and 20 years old who haven't received a National Insurance Number. If you need information about your National Insurance number, or need a letter confirming it, you can:

- register for or log in to your personal tax account to view or download, print, save or share a letter with it on
- fill in the online form and post it to us, if you’re unable to register for a personal tax account

You can also find your National Insurance number on your payslip, P60, tax returns or official letters about tax, pensions or benefits.

Who do we support

The helpline provides advice to young people between 16 and 20 years old.

Is there a charge to use this service?

No

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? No





Contact methods

 Accessibility

 Opening times

Monday to Friday, 8am to 6pm

Welsh language: Monday to Friday, 8:30am to 5pm