Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Barnardo’s - See, Hear, Respond - Family support services

What we do

We’re now able to offer therapeutic support for families in Wales to help them overcome challenges exacerbated by Covid-19. These might include bereavement and loss, anxiety, child mental health and worries about returning to school, isolation and loneliness or financial and relationship difficulties.

The service is a direct response to the effects of the pandemic and aims to reach families below the threshold of statutory intervention so they can be supported before they reach crisis point. Families can access online support and counselling provided by Barnardo’s Cymru, get online advice on a wide range of subjects including how to cope with increased anxieties and be signposted to other specialist services

Who do we support

See, Hear, Respond Wales is here to help children, young people and families cope with the Covid-19 crisis.

Professionals are also welcome to refer through using the phone line or the enquiry form on the microsite. The microsite also holds a wealth of self-help information and links to local services which support families with issues such as emotional wellbeing, bereavement, domestic abuse and financial worries.

Is there a charge to use this service?


Can anyone use this service?

Children, young people and families are able to self-refer online or through a telephone helpline.

Service details for this family support services

Language: Bilingual

  • Able to support children with disabilities Yes
  • Are staff DBS checked? Yes

 Opening times

Telephone helpline available from noon 12pm until 7pm, Monday to Friday.