Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Same but different - Family support services

What we do

Our individualised support and advocacy service aims to ensure each family is able to access the level of support they require to meet their needs. Our team can help you access beneficial services and equipment and can provide helpful information, tools and resources that encourage understanding of rare diseases and how it may affect the family. We work closely with national and local health and social care providers to ensure that our families are informed and have access to optimum care, treatment and services that can assist daily life and can increase opportunities for independence and social interaction.

Who do we support

At Same but Different we strive to make a positive difference to the lives of those affected by rare diseases. Through our Rare Navigator service, we offer emotional, practical support and information to individuals, their families and all involved in their care, from the point of diagnosis and beyond.

Is there a charge to use this service?


Can anyone use this service?

Can be self-referred or by an organisation

Service details for this family support services

Language: English only

  • Able to support children with disabilities Yes We are dedicated to supporting families affected by rare diseases throughout North Wales. A proffessional understanding of the complexities and difficulties that families face.
  • Are staff DBS checked? Yes


 You can visit us here:

The Old Chapel
91 Wrexham Street

Social media


  • Accessible toilets
  • Access by ramps/level access

 Opening times

9 - 5 Monday to Friday (excluding bank holidays)