Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Childcare at Home: Voluntary Approval Scheme - Family support services

What we do

We are now able to accept applications for the Voluntary Approval Scheme.
In March 2019, we were informed by the Welsh Government that there was a problem in relation to the legal basis of the scheme which meant the scheme needed to be closed. This was due to a change made to the governing legislation by the Department for Work and Pensions (DWP).
Following intensive discussions, the Welsh Government, DWP and HMRC are in agreement that a new scheme will ultimately be required to replace the existing 2007 scheme. However, in the meantime DWP and HMRC are prepared to honour all tax and benefit payments associated with the 2007 scheme.
For the time being therefore, and until the introduction of a new Welsh Government scheme, which is recognised in UK Government law, we will continue to operate the 2007 scheme in respect of approvals and renewals. This decision means that we are able to re-open the scheme and start processing both renewals and new applications.

Is there a charge to use this service?

Yes - £96.00 for the first year, £55.00 renewal fee per year.

Service details for this family support services

Language: Bilingual

  • Able to support children with disabilities No
  • Are staff DBS checked? Yes


 You can send post here:

Care Inspectorate Wales
Government Buildings
Llandudno Junction
LL31 9RZ

Contact methods

Social media


  • Accessible toilets
  • Accessible parking
  • Lift
  • Automatic doors
  • Access by ramps/level access

 Opening times

Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00 - 4:30pm
Saturday - Sunday: Closed