Working Families Helpline - Family support services

What we do

Working Families is the UK’s national charity for working parents and carers. Our mission is to remove the barriers that people with caring responsibilities face in the workplace. We help working parents and carers and their employers find a better balance between responsibilities at home and work.

Our Legal Helpline gives parents and carers advice on employment rights such as maternity and paternity leave, rights to time off in an emergency, shared parental leave and parental leave, as well as helping them to negotiate the flexible hours they want. We can give basic advice on the benefits and tax credits that working parents can claim. We also give advice on maternity discrimination and pregnancy discrimination.

Who do we support

The helpline is for parents, carers and their advisers and gives advice on employment rights for parents and benefits for families. The helpline is run by a team of solicitors and advisers and has an Advice Quality Standard Quality Mark.

Is there a charge to use this service?

No

Can anyone use this service?

Anyone can contact us directly.

Service details for this family support services

Language: English only

  • Can provide specialist support for families of children with disabilities / additional needs No Please contact to discuss your child(s) needs further.
  • Relevant staff have a valid current DBS? No

 Address

 You can send post here:

c/o Buzzacott LLP
130 Wood Street
London
EC2V 6DL

Social media

 Accessibility

 Opening times

Helpline for parents & carers (opening times Monday to Friday, 11am-2pm)
0300 012 0312

Administrative queries
office@workingfamilies.org.uk
Last updated: 13/12/2023